New Client Onboarding

After you've picked a care plan and officially signed up, you'll get an automated email welcoming you to the Ninja family and laying out what we need to get your onboarding started. We'll need things like your WordPress admin and hosting provider login information.

We'll also lay out steps for how to contact support, submit tickets, and log into your ticket portal.

Once you've given us the login information to your website, your onboarding officially begins and the first thing we'll do is add your website to our management platform and perform a full backup of your website. We do a backup before we make any changes so that if anything goes wrong or breaks, we can restore from the backup and go from there.

Once the backup is complete, we'll begin turning on services such as our security scans and uptime monitoring, depending on which care plan you signed up for. These scans and services will likely start generating tickets for us right away to begin working on.

We then do a security audit of your website, auditing things like users, plugins, themes, etc. This ensures that you don't have old admin users, plugins, etc. that can be a potential door for hackers. Once the audit is complete, we'll install our security plugins and begin hardening your website.

If you're on our Blue Belt plan which comes with a Website Application Firewall, we'll work with you on timing to update your website's DNS to point your website to the firewall.

If you choose to move your website over to our website host (included with all our care plans), then we'll do the website migration at this point.

Then, depending on the care plan that you signed up for, we'll begin doing website optimizations such as speed and mobile optimization, fixing any broken links or errors, etc. We'll also do our first contact form test at this point.

If you're on our Black Belt care plan, we'll also begin conducting our SEO technical audit of your website.

At anytime after we've gotten proper access to your website, you can begin sending in support and edit requests to us (depending on your care plan). Requests don't have to wait until after we're done with onboarding.

You'll also receive your first weekly report from us within the first 7 days of your starting date.

WordPress maintenance, management, security, and support is then done on an ongoing basis. Hi-ya!