WordPress Website Management and Maintenance Care Plans

Smart Web Ninja 3 Ninjas for WordPress Website Management Plans

Green Belt

Basic WordPress Maintenance and Security

Blue Belt

With WordPress Edits and Advanced Security

Black Belt

With SEO and Cloud Email Management

$149

Per Website, Per Month

  • Website Hosting for One Website

  • Safe WordPress Core, Theme, and Plugin Updates

  • Daily Website Backups

  • 24/7 Security Monitoring and Hardening

  • Malware and Hack Removal

  • 24/7 Uptime Monitoring

  • Emergency Website Restore

  • Monitoring and Resolution of Critical Errors

  • Monthly Contact Form Test

$249

Per Website, Per Month

  • Everything in Green Belt

  • 2x Daily Website Backups

  • 24/7 Advanced Security Monitoring

  • Website Application Firewall

  • Speed and Performance Optimization

  • Mobile Optimization

  • Scan and Fix Broken Links

  • Manage External DNS

  • Web Host Support and Management

  • Unlimited Website Edits and Changes

  • Ecommerce Support

$499

Per Website, Per Month

  • Everything in Blue Belt

  • 4x Daily Website Backups

  • Technical SEO Audit and Remediation

  • Cloud Email Management

Green Belt

Basic WordPress Maintenance and Security

$149

Per Website, Per Month

  • Website Hosting for One Website

  • Safe WordPress Core, Theme, and Plugin Updates

  • Daily Website Backups

  • 24/7 Security Monitoring and Hardening

  • Malware and Hack Removal

  • 24/7 Uptime Monitoring

  • Emergency Website Restore

  • Monitoring and Resolution of Critical Errors

  • Monthly Contact Form Test

Blue Belt

With WordPress Edits and Advanced Security

$249

Per Website, Per Month

  • Everything in Green Belt

  • 2x Daily Website Backups

  • 24/7 Advanced Security Monitoring

  • Website Application Firewall

  • Speed and Performance Optimization

  • Mobile Optimization

  • Scan and Fix Broken Links

  • Manage External DNS

  • Web Host Support and Management

  • Unlimited Website Edits and Changes

  • Ecommerce Support

Black Belt

With SEO and Cloud Email Management

$499

Per Website, Per Month

  • Everything in Blue Belt

  • 4x Daily Website Backups

  • Technical SEO Audit and Remediation

  • Cloud Email Management

All of our WordPress care plans come with the following:

  • Secure website hosting

  • WordPress support

  • Malware and hack removal

  • Monthly contact form submission test

  • Weekly reports with Google Analytics integration

Green Belt

Blue Belt

Black Belt

Website Hosting

We provide website hosting for one website per plan. Website hosting is through our partners at SiteGround and comes with an SSL certificate. We can also give you access to the hosting plan if you'd like. See our FAQs for more information regarding website hosting.

Safe Weekly WordPress Updates

Every week we make sure to update your WordPress Core, Themes, and Plugins. "Safe updates" means we first take a backup of your website before doing any updates, then we perform the updates, then we do a visual check to make sure that everything is looking and functioning properly after the updates.

Weekly Reports with Google Analytics

We'll send you a weekly website report that will report on security, speed, backups, and more. We'll also connect your Google Analytics to the report so you can see how much traffic your website is getting on a week-to-week basis.

24/7 Uptime Monitoring

We are making sure that your website is always online and available. We get notified the minute that your website is down and if we get such a notification, we are on the ball getting your website back up and running again.

Website Backups

Backups are taken during off-peak traffic times to maintain optimal website performance are securely stored on our Amazon S3 cloud servers. We backup all the WordPress files and the database.

1x daily backups

2x daily backups

4x daily backups

Emergency Support

We are here to support you in the event of any website emergency. This includes emergency issues with the hosting provider and anything else that would require an emergency website restore. We'll then do post-emergency communication as well so you know what happened and how we resolved the issue.

Critical Errors Monitoring

If a WordPress "Critical Error" happens on your website, we'll get notified and begin looking into the issue and working to solve it.

Monthly Contact Form Submissions Test

We want to make sure that your main contact form on your website is working and that you're receiving submissions to your inbox. So each month we will do a monthly contact form test to verify that you're getting the submissions.

24/7 Security Monitoring and Hardening

Every website should be secure, so we include security monitoring and hardening on every care plan:

  • Security plugin install and configuration
  • Daily malware scans
  • Daily blocklist scans
  • Vulnerable plugin and theme monitoring
  • Database protection
  • Brute force login protection
  • Configure multi-factor authentication
  • Enforce strong passwords
  • User security login alerts & IP tracking
  • Stale user and plugin auditing
  • Comment spam monitoring

Malware and Hack Removal

No security is ever 100% bullet-proof. In the unlikely event that your website does get Malware, we'll detect it and remove it at no additional cost to you.

24/7 Advanced Security Monitoring

We'll provide more advanced security features for your website:

  • Server-side malware scans
  • SSL Monitoring
  • DNS change monitoring
  • Security Anomaly Detection
  • Country and IP blocking
  • Lockdown login to restricted IPs
  • Configure custom login URL

Website Application Firewall

We'll put your website behind a true website application firewall. This filters out the bad guys and bots from even reaching your website.

  • DDoS Attack Mitigation
  • Prevent Zero-Day Exploits

Speed and Performance Optimization

We'll work to get your website to load within 2 seconds and to make the Googles happy. We continually monitor your website speed and make changes as necessary to keep it optimal.

Mobile Optimization

We'll make sure that your website is mobile optimized for the best user experience on mobile devices and tablets.

External DNS Management

We can assist with managing your external DNS records. For example, if you need a DNS record added to configure VPN, just send us an email and we'll get it done!

Web Hosting Support and Management

If you have questions about your web host or you need a change or edit done within your hosting environment, you can email us and we can help you. Or if you're having issues with your web host, let us know too and we can help.

Scan and Fix Broken Links

Broken links on your website can lead to user frustration and confusion, and it can even affect your SEO. So when a link breaks, we'll get notified and get it fixed.

Unlimited Website Edits and Changes

Unlimited adds, moves, changes, fixes, etc for your website. We can do things like edits to content and images, add new pages and blogs, plugin setting changes, modify CSS, add code such as tracking code, add/remove products and coupons. This does not include things like building a whole new website, custom coding, content creation, and graphic design.

Please see our FAQ on this page for more information about what's included and what's not included.

Ecommerce Support

We can support your ecommerce website (WooCommerce, etc).

Technical SEO Audit and Remediation

We'll do a full technical SEO audit of your website and begin making the changes to make your website as SEO friendly and ready as possible. This will help to boost your SEO and user experience.

Cloud Email Management

We'll manage your cloud email platform to add/remove users and licenses, update email groups, etc. Whether you're on Microsoft 365, Google Workspace, or use some other hosting email. We're your cloud email partners!

Frequently Asked Questions

Questions around our pricing and care plans.

At this time we are not offering any of our care plans on an annual payment plan. All plans are month to month and we don't lock you into a contract.

If you are a non-profit organization, we'd be happy to talk with you about how we can offer you a non-profit discount. Please get in touch with us and we'll be glad to talk through it with you.

Because we don't lock you into a contract and all our plans are currently month-to-month (and we begin working on your website starting on day 1), we do not offer refunds. However, we know that business plans can change, so you can cancel your care plan at any time.

No, you can host your website with any hosting provider. However, some hosting providers are better than others, so it may be worthwhile to switch to a quality hosting provider, such as SiteGround (the host that Smart Web Ninja uses).

Also, we do include website hosting for one website on our care plans, so you're more than welcome to take us up on that and we'll even do a free website migration for you. However, using the hosting that comes with the care plan is not mandatory.

Here's what's included with unlimited WordPress website edits and adds/moves/changes:

  • Edits to content on any page
  • Adding/removing images, banners, and page elements
  • Adding and designing entirely new pages (you provide the content/assets - may have a longer turnaround time but we'll work with you)
  • Adding/creating new forms
  • Plugin setting changes
  • Modifying CSS
  • Adding code such as Google Analytics, tracking code, pixels, etc
  • Adding new blog posts
  • Website changes and edits from a marketing firm you may be working with
    • Ex: technical SEO changes that they may provide to you for change
  • Adding/removing products and coupons
  • Formatting pages and landing pages

Here's what's not included with unlimited WordPress website edits:

  • Building a whole new website
  • Custom coding (themes, plugins, etc)
  • Editing existing custom coding
  • Graphic design
  • Content writing/copywriting

The other thing to note is we don't cap you on the number of edit/change requests and we don't cap how long an issue or request will take as long as it's within the scope of what's included.

If you have an immediate need for a one-time fix, please get in touch with us and we'll have a conversation to see if it's something that we can help you with. At this time, it's on a per request basis and we cannot promise that we will be able to serve every one-off request that comes our way.

Yes, we manage ecommerce websites such as WooCommerce. A WooCommerce website requires our Blue Belt or Black Belt plan. Same goes for any membership websites or websites that take on-page payments (regardless if you use WooCommerce or not).

Absolutely! We understand that a lot of our customers are working with other marketing persons and teams and often need to have things like landing pages built, etc on their website. We are the perfect complimentary partner to them because we can take care of anything that needs to be done on your website.

However, we do prefer to be your only partner when it comes to managing your website and making changes, as we make sure to follow our careful processes and testing when doing so.

We do not currently manage non WordPress websites. While we could, we prefer to stay in our lane as WordPress experts 🙂

Absolutely, you can upgrade, downgrade, or cancel your care plan at anytime. To do so, please submit a ticket and we'll make the change. When you make the change, it will become effective on the next monthly billing cycle.

We welcome managing multiple websites for you, however, our care plans are designed for one website per care plan. If you have multiple websites that need to be managed, you'll need to purchase an individual care plan for each website.

Each website can be on the same or different care plans.

We currently do not offer discounts for multiple websites.

We can manage multi-site websites. Each site within the multi-site must have it's own care plan. If you need more than 9 websites managed within a multi-site, please contact us.

At this time we only offer support via email. You can send a support request to support@smartwebninja.com or go to our ticket portal to view tickets and submit new ones.

Yes, we can manage your website if it's on an in-house or cloud server (such as Azure or AWS). Please note that we do not cover server management or administration for your in-house or cloud server. However, we will work and coordinate with your internal or outsourced IT team/person to manage your website (for example, updating the server's PHP version).

Yes, we can manage custom built WordPress websites. Please note that custom coding or making changes to custom code is not included in our care plans. However, if you need custom code development or changes we can work with you to find the best partner for your needs and environment.

We can build new websites using our paid project process. We currently take on new website builds on a case-by-case basis. In the event that you request a new website project and we are unable to take it on, we will refer you to a reputable website development company. If you are interested in having a new website built, see this page and fill out our New Website Interest Form.

While we don't officially have a white-label program at this time, if you're interested in us doing white-label WordPress support for your clients, please contact us and we can chat.

Have more questions? Not sure which plan is the right one for you? Or would you prefer to speak with us first? We'd love to hop on a Zoom call with you. Get in touch.